Support

We’re here to help.

Need help with Vyvid, have a bug to report, or a feature request? Email us and we’ll get back to you as soon as we can.

📧 p78557sfgd@privaterelay.appleid.com

Frequently asked

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone: Settings → [your name] → Subscriptions → Vyvid → Cancel. You’ll keep access until the end of the current billing period.

How do I restore a purchase?

Open Vyvid, go to the paywall or Settings, and tap Restore Purchases while signed in with the same Apple ID you purchased with.

Why does Vyvid ask for Apple Health access?

Vyvid reads recovery metrics (HRV, resting heart rate, sleep, steps, active energy) to calculate your daily readiness and adapt your training. Access is read-only, optional, and can be revoked anytime in the iOS Health app.

I forgot my password. How do I get back in?

Head to Reset your password, enter your account email, and we’ll send you a link to set a new one. Once it’s updated, sign in on your iPhone with the new password.

How do I delete my account and data?

In the app: Settings → Delete Account. This permanently removes your profile, workouts, nutrition history, photos and preferences — it can’t be undone. An active subscription must be cancelled separately (see above). If you can’t get into your account, email p78557sfgd@privaterelay.appleid.com and we’ll help.

Is my data private?

Yes. We don’t sell your data or track you across other apps. See our Privacy Policy for details.